In this manual, references to DARS now refer to TWC. The manual includes both links to public content and links to content available only to staff.

Chapter 12: Trainer Dos and Don'ts

The following lists of dos and don'ts for assistive technology trainers are intended to act as common-sense guidelines. If you have questions, please contact the Assistive Technology Unit at or (512) 377-0310.

12.1 Do

(Revised 12/10)

The following are best practices for assistive technology trainers.

12.2 Don't

(Revised 12/10)

The following practices are prohibited for assistive technology trainers.

12.3 Things to Remember

(Revised 12/10)

If you think the consumer would benefit from additional equipment, software, or training, state this in your report, but do not discuss it with the consumer. Doing so can set up unrealistic expectations for the consumer.

If you notice performance issues such as a consumer's unfamiliarity with the keyboard or inability to grasp required concepts, contact the counselor or EAS immediately.

If the consumer becomes belligerent or abusive, leave the training site immediately and contact the counselor or EAS.