every company with more than just a few employees needs a clear procedure for reporting and resolving grievances
the procedure should provide for the situation where the supervisor is the subject of the grievance - another person should be designated to handle the grievance in such a case
an effective grievance procedure can be a useful tool in helping an employer avoid morale problems or unionization efforts
it can also be an important part of an alternative dispute resolution system
keep grievance records in a separate grievance and investigation file