Step One Assess: Résumé

Example Résumé

TAMMY HERNANDEZ
1234 Avenue A
Big City, Texas 77777
111-222-3333

OBJECTIVE

Seeking position as a bilingual office assistant.

QUALIFICATIONS

• Speak and write Spanish fluently
  
• Outstanding technical, customer service and organizational skills

EDUCATION

Associates Degree in Business, Texas Community College, June 1998
GPA 3.70

TECHNICAL SKILLS

• Proficient in Microsoft Word, Access, Excel and Powerpoint on Windows or Mac
  
• Tested at typing speed of 60 words per minute

CUSTOMER SERVICE SKILLS

• Earned tips averaging 20% because of friendly, courteous and prompt service
  in a pressure-filled environment
  
• Selected to train new hires because of communication and leadership abilities
  
• Recognized for ability to calm and assist irate customers
  
• Had choice of assignments as most sought-after babysitter in the neighborhood

ORGANIZATIONAL SKILLS

• Oversaw production of monthly newsletter, meeting every deadline
  
• Coordinated activities for children, ensuring that they ate, played and
  studied according to their parents' specifications
  
• Managed finances for own business, from fee setting to tax paying

EMPLOYMENT HISTORY

VOLUNTEER ORGANIZATIONS

Responsible, dependable and hard-working

NOTE
Tammy is a recent graduate with a short work history. She has no direct office experience but this FUNCTIONAL RÉSUMÉ shows that she has the necessary skills for the job she seeks.

NOTE
Put your objective on the résumé or in your cover letter. Be specific. Here Tammy uses the actual job title for the position she wants. Each job requires a new objective.

NOTE
Put crucial information, such as credentials, at the top. Here Tammy stresses her language abilities and, as a recent graduate, her education information. Include GPA if it's over 3.0.

NOTE
Notice how the bulleted achievement statements support the summary of qualifications at the top. Well organized and easy to read, this résumé puts Tammy among those candidates worthy of an interview.

NOTE
Add a strong ending: people remember what's at the top and the bottom of a page. There's no need to mention references here.

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