Mission Statement

The principal mission of the TWC's Appeals Department is to conduct hearings and issue written decisions in regular unemployment insurance benefit appeals and in other, special unemployment insurance programs such as the Disaster Unemployment Assistance (DUA) Program, the Trade Readjustment Assistance (TRA) Program, and the Extended Unemployment Compensation Program. The Appeals Department is also charged with responsibility for hearings and decisions in the Child Care Management Services Program, recently transferred from the Department of Human Services, as well as TWC's grievance process.

For more information about the procedures of the Appeals Department, refer to the Hearing Officer Handbook.

Appeal Tribunal Hearing Officers

The function of the hearing officer is to hold the hearings and issue the decisions required by the Texas Unemployment Compensation Act.

Check our directory for the mailing addresses and phone numbers of the department's Hearing Officers.

Please e-mail questions or comments to appeals@twc.state.tx.us.
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