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Call Tele-Serv, TWC's automated telephone system, to:
- Request payment for weeks of unemployment
- Get payment information or the status of your claim
- Get general information about unemployment benefits
- Establish or change your PIN
General Information is available anytime
Status of your claim and payment request options are available:
Sunday - Friday — 7:00 a.m. - 6:00 p.m. Central Time
El Paso — 6:00 a.m. - 5:00 p.m. Mountain Time
| Austin | 1-800-558-8321 |
| Dallas: | (972) 206-7890 |
| El Paso: | (915) 533-5259 |
| Fort Worth: | (817) 334-0360 |
| Houston: | (281) 933-9393 |
| McAllen: | (956) 668-0788 |
| San Antonio: | (210) 227-7939 |
| Toll free: | 1-800-558-8321 |
Telecommunications devices for the deaf (TDD) users can communicate with TWC offices by using Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).
Unemployment Claims and Appeals Information | Unemployment Insurance Information