This chapter is a brief discussion of the Tax Department’s report and tax collection process.
For more information on agency collections please refer to the Regulatory Integrity Division’s
(RID) Collection manual.
The Commission is a State agency administering laws which are an integral part of the economic affairs of Texas employers. Through friendly, courteous service to these employers, the Commission has found that it is possible to maintain positive and productive relationships with the employer community.
The Field Accounts Examiner, as a representative of the Commission, should approach an employer in a direct, sincere and considerate manner. The examiner should dress, speak and act so as to reflect a businesslike attitude
IMPORTANT: Field Accounts Examiners are expressly prohibited from servicing tax accounts of friends or family members. These types of accounts and/or assignments should be referred to their supervisor or RTM to avoid any conflict of interest or the appearance of any impropriety.