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[ Status Procedures Manual - TOC ] [ Ch 1 - New Accounts ] [ Ch 2 - Changes to Accounts ] [ Ch 3 - Special Accounts ] [ Ch 4 - Other Units, Sections & Departments ] [ Ch 5 - Letters ] [ Ch 6 - Investigations & Assistance ] [ Ch 7 - Partial Transfer Applications ] [ Ch 8 - Traces ] [ Ch 9 - Special Reporting Situations ] [ Ch 10 - Account Numbers ] [ Ch 11 - Appeals Decisions and Hearings ] [ Ch 12 - Document Processing ] [ Ch 13 - Error Reports & Query List Instructions ] [ Ch 14 - Tax Performance System ] [ Ch 15 - Experience Rating Unit ] [ Ch 16 - SUTA Dumping Detection ]
[ 4.1 - Field Tax Operations ] [ 4.2 - Regulatory Integrity Division (RID) - Collections Division ] [ 4.3 - Experience Rating - Status Section ] [ 4.4 - Unemployment Insurance Support Services (UISS) ]

Chapter 4:  Other Units, Sections & Departments


comments to: Tax Department

4.4     Unemployment Insurance Support Services (UISS)

[ 4.4.1 - Special, Designated and Chargeback Address Requests ]

4.4.1     Special, Designated and Chargeback Address Requests

Employers or their representatives sometimes request that a special address be established for the mailing of Form C-66, Notice of Maximum Potential Chargeback. This form advises employers of possible charges to their account in the event that a claimant receives unemployment benefits. Special addresses are exclusively maintained by the UISS - Room 354. Always send any special address information to that department. If possible, email information using the global address "UI Central".

Current status of special addresses can be obtained by keying SPS on the command line (CMD). Only one special address will be available on this screen. If an address appears on the SPS screen, then that address can either be changed or deleted by UISS. If one does not appear, then a special address can be added.

All forms including Form C-66 will be mailed to the address of record when no special address is on file.

Special address requests are usually included along with Written Authorization (C-42), but can also be in regular correspondence. In any event, when an accounts examiner receives such a request in writing the accounts examiner will process any tax actions first and then:

  1. Send the request to UISS - Room 354 or the document can be placed in the Benefits box.

  2. Document FTC to denote that the request for a special address has been sent.

    If an employer calls to verify the special address on their account, the accounts examiner can verify the special address by checking the SPS screen. If an address is not available on SPS, then the accounts examiner will transfer the employer to the UISS Department (463-2999) for further assistance.

  3. In the event that a request is by telephone, advise the employer that special address requests should be in writing and to the attention of UISS Department. Provide the caller with the phone number (512-463-2999) or fax (512-305-8998).

Designated and chargeback address requests are also handled in the same manner. Designated (claims) Address requests allow the initial claims information to be sent to the designated address instead of the address where the employee last worked. You can view this address, if applicable, by keying CMDA (Designated Employer Address Change) on the CMD line.

You can find the Designated Mailing Address form online at: http://www.twc.state.tx.us/ui/bnfts/designated-mailing-addresses.html

Employer chargeback mailing address can be viewed by keying CBMA (Benefits – Chargebacks Employer Mailing Address) on the CMD line.


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Texas Workforce Commission  |  Unemployment Tax

Last Revision: October 19, 2011