Many entities from other states conduct business
in Texas and do not always respond to our phone
inquiries or correspondence. The result is a request
from our Agency to that state for assistance in
contacting the entity.
This procedure is not to be used for requesting assistance for Appeals Decisions. Out-of-State agency
requests will be sent only when management or another department requests it.
Before requesting out-of-state assistance, exhaust
all efforts to contact the entity. Not all states
have the resources to respond to out-of-state requests.
Because of this, requests to another state are
usually limited to requests for Status Reports
on pending or newly liable accounts. We normally
do not request Status Reports for reopens, officer
updates etc.
Before requesting assistance from another agency:
- Attempt to contact the entity by phone or e-mail if available. Ask to speak with the owner, partner, officer or the entity that has a written authorization (C-42) on file.
- Attempt to contact by correspondence. If there is no response to the first request, a second
request should be sent (certified mail is no longer used).
After all efforts have been exhausted:
- Prepare the appropriate form letter from 2008 PC letter requesting out-of-state agency assistance. There are three form letters.
- One is a general request for assistance for employer to complete C-1 Status Report.
- One is for requesting assistance on accounts established by quarterly report. Include copy of C-3.
- One is for requesting assistance on an acquisition.
- Mail the request letter with all available
information and forms to the out-of-state agency. Locate addresses at http://workforcesecurity.doleta.gov/unemploy/agencies.asp.
- Do not trace the account.
- Document FTC to
show that the request for assistance has been
sent. Make a copy of the letter and put it in the Doc Log & Destroy basket.
