Employers receive a wide variety of correspondence from TWC. On occasion, some of this mail is returned to us undelivered. The following are guidelines for working such returned mail.

Returned mail will be assigned by series. Examples: C-198 packets with an out-of-state address and status generated correspondence.

Check to see if the address has changed on the EMF. If it has, mail the correspondence to the current address.

If not:

• Check the returned envelope for a forwarding address. If one is provided by the post office, call the employer to verify it. Correct the address using the SNC and place comments of whom you talked to on FTC. Mail the correspondence to the new address.
  
  
• If no forwarding address is provided, call the employer and try to obtain a good address, document FTC, change the address, and mail the correspondence.
  
  
• If no contact with the employer can be made, search the Internet using a search engine to try and locate the employer and his address.
  
  
• If unable to locate an address, send copies of the returned correspondence to field tax for investigation via e-mail assignment. Send a copy of the returned envelope with correspondence to Doc Log & Destroy and document FTC.
  
  

  Note: Only re-mail correspondence if it is still necessary (e.g. do not re-mail the Employer’s Quarterly Report if one has been submitted already).  Ask yourself – Does the employer still need this correspondence?

Check to see if the address has changed on the EMF. If it has, mail the correspondence to the current address.

If not:

• Check the returned envelope for a forwarding address. If one is provided by the post office, call the employer to verify it. Correct the address using the SNC screen and place comments of whom you talked to on FTC. Mail the correspondence to the new address.
  
  
• If no forwarding address is provided, call the employer and try to obtain a good address, document FTC, change the address, and mail correspondence.
  
  
• If no contact with the employer can be made, search the Internet using a search engine and try to locate the employer and his address.
  
  
• If unable to locate an address, send copies of returned envelope and correspondence to Doc Log & Destroy and document FTC.
  
  Note: Only re-mail correspondence if it is still necessary e.g. do not re-mail a Employer’s Quarterly Report if one has been submitted already.  Ask yourself - Does the employer still need this correspondence?